Return Policy

Make a Risk Free Purchase

Purely Power guarantees every product you purchase for 60 days from date of delivery. If for any reason you change your mind about your purchase, just return the opened and unopened portions of the order and we will promptly and cheerfully refund the full purchase price of those products. It’s safe to order, that’s our absolute money-back guarantee. That’s our commitment to you.

Refund Method

Reminder: Returns will not be processed after 60 days from date of delivery. An RMA is needed, see below. Once the product is received with the proper authorization a full refund is given (less shipping and handling.) No refunds will be issued for product that was “thrown away”. Only one opened package of any product is eligible for return.

Please note: opened items are not eligible for purchase in the future.

Credit is issued back to the original credit card used for the purchase. We cannot refund to an alternate credit card. No refunds are given by check.

Returns Must be Authorized by Customer Support

Please contact customer support for a Return Authorization Number.

Customer service by phone: (877) 769-3711

by email: support@purelypower.com

Once you receive the Return Authorization number, please return the product to:

Purely Power Co. P.O. Box 29071, Miami, FL 33102-9071

You will need to provide the following information:

  • Reason for the return
  • Which product(s) you are returning
  • Are they opened or unopened
  • Lot number(s)

Once you receive the Return Authorization number, please return the product to:

Exchanges

We do not offer Product Exchanges.

Payment Method

We accept all major credit cards (Visa, MasterCard, Amex, & Paypal). We do not accept checks or money orders